Skip to content

Uplifting Service

$7.00
Availability: translation missing: en.general.icons.icon_check_circle icon Only 1 left!

Notify me when back in stock

Author Ron Kaufman
ISBN 9789810718329
Pages 318
Condition Good
Format Hardback

We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like “the customer is always right.” With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better?
  • Expect some minor foxed spots on the book edges.
  • All books listed do not have annotations on reading pages, loose pages, water stains, and broken spines
  • Some may have names or short messages written on the flyleaf of the book
  • 100% refund if we fail to meet your expecations - no question asked.

(Sample image only)