People Love You: The real secret to delivering extraordinary customer service
by Jeb Blount
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Today, businesses are finding it increasing difficult to compete in a marketplace where 'everything looks the same.' In this environment, service and the people who provide that service are what makes a vendor unique. When you make customers love you, you create an unbreakable bond that delivers long-term growth and profit. 'People Love You' focuses on teaching account managers how to improve critical interpersonal and customer relationship management skills.
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