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Positively Outrageous Service

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Author T. Scott Gross
ISBN 9780446394680
Pages n/a
Condition Fair
Format Paperback

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
  • This book's edges have obvious foxed spots.
  • Apart from the visible brown foxed spots - the overall condition is good!
  • All books listed do not have annotations on reading pages, loose pages, water stains, and broken spines
  • Some may have names or short messages written on the flyleaf of the book
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