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The Real Heroes Of Business : ...And Not A Ceo Among Them

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Author Len Schlesinger
ISBN 9780385425551
Pages 368
Condition Good
Format Paperback

Service is THE business  buzzword of the '90s, and this savvy guide presents the  service secrets of the best of the best in every  line of work, from what motivates them to how they  provide the ultimate in customer service. These  are the real heroes of business -- the front line  workers who raise service to the level of performing  art.
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